Everything you need to know about over-servicing clients
May 26, 2021
Take solace (if you can) that over-servicing is something pretty much every agency does. A dirty little secret if you
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Take solace (if you can) that over-servicing is something pretty much every agency does. A dirty little secret if you
It’s likely you have heard the term ‘deep work’ bandied about the place of late. Positioned as an answer to
Anyone who has had the pleasure of seeing my face (and the backdrop of books behind it) on a BlueJeans
Be aware of the analogy around unconscious bias; Just because you know about it, doesn’t mean you are free from
This post came about following a conversation with a client of mine who was frustrated that his team were not
Here’s an exercise for you. If someone says to you, “I don’t like those trousers on you”. What might they
This article is based on an email I received from the
If you have something on your mind, a challenge you’re wrestling with or just want an alternative point of view, I’d be very happy to lend an ear and maybe help you start to unpick the issues.