Client Feedback and Gauging your NPS Score as a Service Business
Just do it. I recommend client surveys to all my clients. Invariably, it’s hugely valuable, surfacing things that you knew
Just do it. I recommend client surveys to all my clients. Invariably, it’s hugely valuable, surfacing things that you knew
Jack Dorsey, the recently resigned co-founder and CEO of Twitter said: “There’s a lot of talk about the importance of
I frequently talk to my clients about naming their products and services, and about creating ‘simple stories’ that are easy
Not long ago I had a conversation with a client about something that happened in a leadership team meeting. A
In just five minutes, Patty McCord, the iconic former chief talent officer at Netflix, shares the key insights that led
I’ve worked with owners and founders for a long time, and during that time I’ve found one thing is almost
A manager asks a team member to prepare a presentation. The draft falls short of what’s needed, so the manager
In this video, I chatted to David Price from
If you have something on your mind, a challenge you’re wrestling with or just want an alternative point of view, I’d be very happy to lend an ear and maybe help you start to unpick the issues.