How to answer the question, not simply accept the answer

Ever received an unexpected piece of news from a client and thought ‘what the hell?’. This article is a reminder that often, when a client brings you a piece of information, they are often in fact bringing you an answer to a question rather than a question itself. And unless you get to the root, […]

The great attrition. People are leaving their jobs, how are you dealing with it?

This brilliant article from McKinsey follows on from our recent article on re-recruiting your staff. It highlights the ongoing (and worrying) trend that a record number of employees are quitting or thinking about doing so.  More than 19 million US workers—and counting—have quit their jobs since April 2021, a record pace disrupting businesses everywhere.  The full article is […]

Struggling to work with a colleague?

Struggling to work well with certain colleagues? Find yourself having the same issues time and again despite promises to change? If you identify yourself or a team member from the scenario below, then hopefully I have a few ideas which might make you reframe your approach and have more clear thinking to create a better, […]

Re-recruiting your team – tips on how to reward and retain your employees

We spend a lot of time and effort recruiting in business, but recruitment efforts are worthless if your company is a revolving door for employees. Once you make great hires, it’s more important than ever to keep showing those individuals why they should want to work at your company. You need to keep winning them over. The […]

Returning to the office will be hard. Here’s how you can make it easier…

A nice little article I read on Harvard Business Review by Constance Dierickx and Dorie Clark. As many leaders begin encouraging more time in the office for their teams – there are a number of ways to make sure you’re supporting the transition. Leaders and managers tend to think of employees in two opposite groups: those who […]

This is the moment you make your worst decisions

Things are taking longer to get done. Bl**dy remote working! This is what a very capable agency owner said to me recently. To expand: “It’s taking longer to get things done. Nothing is as easy as it was. Remote working just makes life difficult. I know people want flexibility, but I think I’m going to […]

Tips on leadership from an ‘accidental leader’

There is so much to be said for being completely authentic. Being honest about your successes and your failures (and the feelings associated with both those things) is so incredibly important for building connections. It is perhaps the single most wonderful thing as a coach and non-exec when I get to hear real, honest emotion […]

Always be closing.

An old age adage indeed. And yet this very advice is as relevant now as ever before. No one is asking you to promote pushy, aggressive sales tactics, but ‘always be closing’ (applied with a lot of emotional intelligence) should, without exception, be at the back of your mind if you’re an agency leader or […]