Blog - Page 14 of 14

It’s good to talk

I’ve noticed a bit of a pattern in my last few meetings. Agency leaders don’t talk to each other. They chat, they discuss business, they make plans… …they hire & fire, they have meetings, they win & lose pitches, they drink together. Frankly, most of them seem to get on. But very few of them seem

March 15, 2020 by Andy Brown in Best Practice, etc musings, Management

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5 things Norwich City FC can teach us about organisational culture

I recently came across an article about a lovely response a seven-year-old had received from Norwich City Football Club. The young fan had written a letter to apologise for not being able to attend her first match and to ask for a refund. A member of the Customer Service team, Emma, had handwritten a reply

March 15, 2020 by Andy Brown in Culture, etc musings, Organisations